We want you to love every item you purchase from Chicup. If you’re not satisfied, here’s how you can return your items:
Return Eligibility
- Returns must be made within 30 days of receipt.
- Items must be unworn, unwashed, and in their original packaging with tags attached.
- Final sale items, customized products, and gift cards are non-returnable.
How to Initiate a Return
- Visit our Returns Portal at returns.chicup.com to request a return authorization.
- Print the prepaid return label provided (for domestic returns).
- Pack your items securely, attach the return label, and ship the package back to us.
Refunds
Once your return is received and inspected, refunds will be processed within 7-10 business days. Refunds will be credited back to your original payment method.
Exchanges
If you need to exchange an item for a different size or color, please initiate a return and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us at [email protected] within 48 hours of delivery. We will arrange for a replacement or refund.